1. PRIVACY ACT
Visit Rural Pty Ltd ACN 663 928 890 (we/our/us) is bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (APP). Our business is an APP entity as defined in s 6(1) of the Act.
We collect personal information about you when you use our platform which we need to provide you with our services. This information may include, but is not limited to, your:
a) First name;
b) Surname;
c) Phone number;
d) Post address;
e) Email address;
f) Date of birth;
g) ID verification;
h) Bank account details, and;
i) Profile photograph.
We also collect personal information which you choose to give us to allow us to enhance the service we provide to you. This information may include, but is not limited to, your:
a) Gender;
b) Language preferences;
c) Biography;
d) City you live in; and
e) Information on your party.
This personal information is collected in the following ways:
a) By you providing it to us directly;
b) Through your access and use of our website;
c) By you authorising third parties to provide it to us, for example, if you link your facebook to your account with us. If this occurs, you direct the platform to send us your information, and;
d) By other parties providing it to us either voluntarily or pursuant to compulsory processes.
2. HOW IS PERSONAL INFORMATION RECEIVED AND HELD?
Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data, in any available form. In either case, we take the security of personal information very seriously. We secure hard copy documents carefully in and out of our office. We use cyber-security systems to protect soft copy documents. We never ask for bank details or other sensitive information by email.
3. FOR WHAT PURPOSE IS PERSONAL INFORMATION COLLECTED, HELD, USED AND DISCLOSED?
All data processed by the business is done on a lawful basis. The purposes for which we collect, hold, use and disclose personal information are:
a) to offer our services to our clients. In doing so we may disclose personal information to other people or entities involved in the provision of the service, such as government departments, companies, and individuals. Unless compelled by law, we will never disclose personal information without the client’s knowledge and consent;
b) to facilitate our internal and external administrative processes including financial and business operations and reporting requirements;
c) to obtain, maintain and comply with the terms of our professional indemnity and other insurance policies; and
d) to comply with applicable laws.
4. HOW CAN PERSONAL INFORMATION BE ACCESSED OR CORRECTED?
Clients may access their personal information and seek correction of it at any time by applying to our office in writing.
Clients will be formally identified before releasing or amending any personal information.
5. IS PERSONAL INFORMATION DISCLOSED OUTSIDE OF AUSTRALIA?
Where necessary we will disclose personal information to overseas recipients, including a related body corporate.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach any privacy obligations relating to your personal information.
To comply with applicable laws.
6. WHAT IS THE COMPLAINTS PROCESS RELATING TO PERSONAL INFORMATION?
If there is a breach of this privacy policy, either of the Act or the Australian Privacy Principles (APP), a complaint may be made by the client to:
a) our customer services team, or;
b) the Office of the Australian Privacy Commissioner.
7. DATA BREACHES
We are responsible for protecting the confidentiality of the personal and business information you give to us. We will refer any data breaches, or suspected data breaches, to the customer services team as soon as possible.
8. WHAT IS AN ELIGIBLE DATA BREACH?
An eligible data breach, defined in section 26WE(2) of the Act, is when:
a) both of the following conditions are satisfied:
i. there is unauthorised access to, or unauthorised disclosure of, the information;
ii. a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates; or
b) the information is lost in circumstances where:
i. unauthorised access to, or unauthorised disclosure of, the information is likely to occur; and
ii. assuming that unauthorised access to, or unauthorised disclosure of, the information was to occur, a reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates.
9. IF THERE IS A SUSPICION OF A BREACH
If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 30 days.
If we believe or have reasonable grounds to believe there has been a breach, then a statement will be prepared setting out:
a) The business’s details;
b) A description of the breach;
c) The kind or kinds of information concerned, and;
d) Recommendations about the steps that we will take in response to it.
If practicable, we will advise the contents of the statement to each of the affected clients who may be at risk from the breach. If this is not practicable, we will publish the statement on our website and take other reasonable steps to publicise its contents. Communications with individuals will be via their preferred communication method.
The statement will be submitted to the Privacy Commissioner.
10. EXCEPTION TO REPORTING
Mandatory notification requirements are waived if remedial action can be taken that results in a reasonable person concluding that the access or disclosure is not likely to result in serious harm to any of those individuals.
